Care & Policies

Glaze Variation:

All Luvhaus glazes are designed to have variation, making each piece truly one of a kind. We do our best to represent an accurate range in our photography, but please be aware what you receive will not match exactly. If you have an aesthetic preference, please let us know in the order notes.

Care:

All Luvhaus Ceramics are made of high fire stoneware and are designed to stand the test of time and use in a modern kitchen. Please feel free to use in microwaves and dishwashers.

Marking & Staining:

Many of Luvhaus glazes are custom formulated to have a matte or semi-matte finish. Cutlery can leave light markings on the surface of a matte piece. Marking can be more or less noticeable depending on the color of the glaze, however you will find that these marks tend to blend into a subtle patina over time. If this marking is an issue for you, we recommend regular cleaning with Bar Keepers Friend or other soft scrub cleaners. Using one of these cleaning products regularly will greatly or completely reduce cutlery marking. 

Shipping:

Orders ship within 5 business days unless otherwise noted.
Upon shipping you will receive a confirmation email with tracking number. Shipping is done through the USPS or UPS unless otherwise noted. 

International Orders:

International orders may be subject to import fees. Customers are responsible for any customs & duties charges, please check your local regulations for more information.

Returns and exchanges:

If you'd like to make a return or exchange please email us within 7 business days of receipt of your order, we do our best to accommodate every request. If damaged on arrival, please contact info@luvhaus.com within 7 days of receipt, and include a photo of the damaged item. We will do our best to ship a replacement for damaged wares as soon as possible. If an order is lost or stolen please contact USPS or UPS directly with the shipping information. We are not responsible for lost or stolen packages.

Custom: 

When time allows, we love to take on custom projects. If you would like to propose or commission a project, please email us at info@luvhaus.com.

We value your privacy.

We will not sell, share, or malign any of the information you provide.